Customer Service Delivery & Org. Ethics

When

27/03/2023 - 31/03/2023    
8:00 am - 4:00 pm

Bookings

$1,000.00
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Where

Arusha
Arusha, Arusha, Tanzania, Arusha

Event Type

OBJECTIVES

PARTICIPANTS

To equip leaners with Delivery & Organizational understanding

  • Environment, ethics and values.
  • Understanding the customer & customer expectations.
  • Projecting right attitude towards the customer (i.e., patience, resilience, respect, genuine
    interest, etc.)

  • Mastering appropriate Communication & interpersonal skills. (i.e., to enhance ability to handle difficult customers and effectively respond to customer needs, expectations, complaints, feedback, followups, attentiveness to minor details, etc.).
  • Maintaining a sustainable relationship with customers (i.e., through innovative customer service, personalized customer experiences, customer recognition and awards, performance evaluation of sales workforce, etc.
  • Sales/ Marketing Managers
  • PR / Customer Service
  • Managers
  • Team Leaders Supervisors
  • Technical and non-technical staff.

Bookings

$1,000.00