To equip leaners with Delivery & Organizational understanding
Environment, ethics and values.
Understanding the customer & customer expectations.
Projecting right attitude towards the customer (i.e., patience, resilience, respect, genuine interest, etc.)
Mastering appropriate Communication & interpersonal skills. (i.e., to enhance ability to handle difficult customers and effectively respond to customer needs, expectations, complaints, feedback,followups,attentiveness to minor details, etc.).
Maintaining a sustainable relationship with customers (i.e., through innovative customer service, personalized customer experiences, customer recognition and awards, performance evaluation of sales workforce, etc.
