Customer Service Delivery & Org. Ethics

OBJECTIVES

PARTICIPANTS

To equip leaners with Delivery & Organizational understanding

• Environment, ethics and values.
• Understanding the customer & customer expectations.
• Projecting right attitude towards the customer (i.e., patience, resilience, respect, genuine
  interest, etc.)

• Mastering appropriate Communication & interpersonal skills. (i.e., to enhance ability to handle difficult customers and effectively respond to customer needs, expectations, complaints, feedback, followups, attentiveness to minor details, etc.).
• Maintaining a sustainable relationship with customers (i.e., through innovative customer service, personalized customer experiences, customer recognition and awards, performance evaluation of sales workforce, etc.

• Sales/ Marketing Managers
• PR / Customer Service
• Managers
• Team Leaders Supervisors
• Technical and non-technical staff.